Process

Process

CONSULTATION

First we will ask you to provide all event needs and requests via our Quote Request Form or e-mail. If you are local, we’d love to set up an initial consultation within a 10-mile radius of Randolph/Stoughton at a public and mutually convenient location to discuss your project in further detail. To avoid yield loss, Invytations cannot proceed with the custom design process unless a nonrefundable 50-percent deposit and signed contract are received so unfortunately, requests for proofs or samples prior to officially ordering cannot be honored. We apologize for any inconvenience this may cause. We also ask that you review our policies before proceeding to order with us so that everyone is on the same page.

QUOTE/CONTRACT

After reviewing all project details and needs, we account for deadline, budget, time, and expenses and then provide you with a quote and contract for your review. Once we are in agreement, you will return a signed hard copy of the contract to us. If you are not local, you may return a signed and scanned copy of the contract electronically.

DEPOSIT

For quotes under $50, we require a nonrefundable full payment up-front before we begin the custom design process. For quotes $50 or more, we require a nonrefundable 50-percent deposit via cash, electronic transfer via Bank of America, Venmo (mobile app owned by PayPal with no transaction fees), or check made payable to Vy Vy Vo before we begin the custom design process. PayPal is a payment option, but is subject to a 3% transaction fee that the client is responsible for. Clients may also opt to pay in full up-front if that is preferred and more convenient; clients who choose to pay in full will be able to see high-resolution proofs without watermarks. Please note that all deposits and payments are nonrefundable. Because custom designs take time, we ask that order requests are given at least 4 to 8 weeks* in advance of deadline. If not, a rush fee will be incurred.

*More advanced notice may be required for more complex or larger orders, particularly weddings.

DESIGN/DELIVERY

As soon as contract and deposit are received and pending our current queue at the time, we start on your custom design order. We operate on a first-come, first-served basis so clients who are already in queue are worked on before your order is started. We will send you proofs electronically for your review and selection as soon as possible. If a client has a preferred proof date, this must be established and agreed upon ahead of time in the contract. Once your design and layout are finalized and you sign off on the proof, we will send you a final invoice for the remaining balance of the agreed-upon quote to be paid before files are released for print production. We will assemble your order and add any embellishments, if necessary. If you are local, you may pick up your order in person in Stoughton if that is more convenient. If you are not local or do not want to pick up your order, we will ship finished product to you as discussed and agreed upon in the initial consultation and contract.